Dear Consultant (hired to make sure all of our online classes are exactly the same -- EXACTLY, with the same assignments and the same tests and the same everything except the person holding the PhD who will now be little more than a grader):
Please stop referring to the job of teaching as "delivering education." What a horrid melding of technocratic and educratic language! Did you use a Mad Lib to come up with that expression? Perhaps I should be grateful that you haven't used a more Orwellian term, given all of the kant about "collaboration" and "faculty participation." Whatever the origins, perhaps you are unaware that I don't "deliver" education, I educate. Or try to.
I know, I'm splitting hairs. What do mere words matter? Whether we've always been at war with Eurasia or Eastasia isn't the point, right? The point is that we've always been at war. Whether we deliver education or educate doesn't matter, just so long as the students all walk away as satisfied customers.
Still, do you see the difference between the two? One suggests that we give the students the "education" in a brown box and say "sign here, I will stamp your name as having received the education, and you can pick up your degree." The other suggests an interaction, a level of expertise on the part of the instructor to communicate complicated ideas and specialized information, to challenge the student's understanding of the world through this communication. "Delivery" suggests passivity, "education" suggests action. If you do not see the difference, perhaps you should go evaluate your EdD-granting institution -- you know, run an outcomes assessment on them -- to see if they actually have any idea what "education" means. (Am I presuming too much in thinking that you have a doctorate? I have been condescended to by so many people holding decades old masters degrees of late, but I still hold out hope that an actual doctor will condescend to me.)
I know that many students think that they are purchasing a grade or a credential rather than the opportunity to learn new ways of thinking about the world. We don't need to encourage this fallacy by referring to educators as if they are FedEx delivering diplomas.